Privacy Policy

1. Introduction

DataHelix e.U. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

We comply with the General Data Protection Regulation (GDPR) and other applicable Austrian and EU data protection laws.

2. Data We Collect

We collect the following types of personal data:

a) Information You Provide Voluntarily

Name, email address, phone number (e.g., when you contact us or subscribe to updates)
Company name and job title (if applicable)
Any additional information you provide via contact forms or support inquiries

b) Automatically Collected Information

When you visit our website, we may automatically collect:

Technical Data: IP address, browser type, device type, operating system
Usage Data: Pages visited, time spent on pages, interactions with content
Cookies and Tracking Technologies: See Section 6 (Cookies & Tracking)

c) Third-Party Data Sources

We may receive additional information from:

Analytics providers (e.g., Google Analytics)
Social media platforms (if you engage with us via LinkedIn, Twitter, etc.)

3. How We Use Your Data

We process your personal data to:

Provide and improve our services
Respond to inquiries and support requests
Send newsletters, updates, or promotional materials (only with your consent)
Analyze website traffic and usage patterns
Ensure security and prevent fraud
Comply with legal obligations

Legal Basis for Processing (under GDPR):

Consent: For marketing communications and cookies
Legitimate Interests: To improve services and ensure security
Contractual Obligation: When providing requested services
Legal Compliance: When required by law

We do not sell or rent personal data. However, we may share data with:

Service providers & partners (e.g., cloud hosting, email services, analytics tools)
Legal authorities if required by law
Business transfers in case of mergers, acquisitions, or restructuring

All third parties must comply with GDPR and maintain security standards.

5. Data Retention

We retain personal data:

As long as necessary to fulfill the purposes outlined in this policy
Until you request deletion (subject to legal retention periods)

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance.

Types of Cookies Used:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website traffic (Google Analytics, etc.)
Marketing Cookies: Used for remarketing and personalized content (only with consent)

Managing Cookies: You can adjust your cookie settings in your browser or via our website’s cookie banner.

For more details, see our Cookie Policy.

As an EU resident, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Delete your data (“Right to be Forgotten”)
Restrict processing in certain cases
Object to processing (e.g., for direct marketing)
Request data portability (transfer your data to another provider)
Withdraw consent at any time (for consent-based processing)
Lodge a complaint with the Austrian Data Protection Authority (DSB)

To exercise your rights, contact us at the details listed on the Impressum.

8. Data Security

We take appropriate technical and organizational measures to protect your data, including:

Encryption of sensitive data
Secure servers and firewalls
Access controls for authorized personnel only

However, no system is 100% secure. If we detect a data breach, we will notify affected users and relevant authorities as required by GDPR.

9. International Data Transfers

As we are based in Austria, your data is stored within the EU/EEA. However, if we transfer data outside the European Economic Area (EEA), we ensure adequate protection through:

EU Standard Contractual Clauses (SCCs)
Adequacy Decisions (if applicable)
Other GDPR-compliant safeguards

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We will notify users of significant changes via email or website notice.

Last Updated: February 10, 2025.

11. Contact Information

For any questions or requests regarding this Privacy Policy, contact us at the details listed on the Impressum.